Job at Fendi

Kelly Hidano

Client Advisor

Full Time
Posted Fri, Jan 11
Kelly Hidano

Job Responsibilities

  • Achieve all Client Advisor KPIs and CRM requirements
  • Meet or exceed store, category and individual sales goals
  • Adhere to all Top Store Guidelines
  • Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business
  • Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
  • Participate in necessary stocking/restocking of the store
  • Proficient and accurate use of POS system and other software as required, updating customer database
  • Obtain product knowledge, company information and history, keep up-to-date with company news, be familiar with the competition
  • Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards
  • Perform regular store maintenance functions as needed or assigned
  • May have responsibility for opening/closing the store as needed, including morning team meeting
  • Assist in maintaining visual standards with direction from VM, corporate and management
  • Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel
  • Be a positive role model, representing the brand appropriately at all times
  • Participate in the training of new Client Advisors (product knowledge, store procedures, company policies)

Required Skills, Knowledge and Attributes

  • Minimum 2 years luxury retail experience
  • Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
  • RTW experience is a plus
  • Bilingual a plus
  • Computer literacy a must
  • Be a team player; pro-active attitude
  • Ability to lift boxes/weights up to 10 lbs