Guest Experience Leader at Bloomingdale's

Kaitlin Lee
Phone number +1-808-800-3621

Job Opportunity at Bloomingdale's in Ala Moana Center

Part Time
Posted Mon, Nov 22
Kaitlin Lee
Phone number +1-808-800-3621

Job Overview:  The GEL interacts with both associates and customers moving through the store constantly to gain total oversight of the selling environment, resolve spontaneous customer issues, and adjusting resources to drive sales and service. The GEL must be able to intercede, handle tough issues, make decisions, and quickly establish rapport with customers. The GEL reports to the General Manager.Essential Functions:

  • Greet and engage every customer.
  • Actively supports total store priorities and establish self as an available and engaged leader.
  • Provides visible store oversight.
  • Listen to and understand customer requests trends.
  • Solicits feedback, listens and responds to the customer’s needs and seeks opportunities to improve the service experience.
  • Ensure that staffing coverage is appropriate.
  • Leads the fulfillment strategy throughout the shift.
  • Responsible for assuring the proper maintenance, fill in and recovery of the selling floor at the end of the night is to standard.
  • Identifies issues in fitting rooms and partners with the Business Managers to address/resolve.
  • Observes, coaches and role models customer-centric selling behaviors at all times to drive the consistency and quality of interactions.
  • Inserts self into selling interactions to elevate the experience and maximize the sale.
  • Ensures all events and promotions are thoroughly understood.
  • Ensures associates are connecting promptly and genuinely with every customer.
  • Communicates consistently with management about any customer experience and floor coverage issues; collaborates to find solutions and avoid future issues.
  • Champion use of selling technology to support a seamless customer experience.