The Corp Stores Sales Leader (SL) brings this mission to life in the store. S/he is the face of the Hallmark brand to our "Caring Connector" customers and vital to the success of Hallmark. Thrives on engaging with our shoppers to help them find and build the perfect card and gift solutions for the many days/ways in which our 'caring connecters' care. The RSL nurtures relationships and honors traditions. S/he enjoys working with people (caring connectors and store team) and is naturally helpful and affirming.
S/he is responsible for providing exemplary selling and customer service to elevate and sustain the productivity and profitability of the store. The incumbent provides the customer with product recommendations and solutions by working proactively with them, and serves as a role model of best practice retail execution. The overall focus is on sales and service at all times. The SL has an added leadership role within the store by modeling and coaching selling skills, sharing product knowledge, communicating goals, communicating daily priorities, reading and communicating store and corporate communications, and managing daily tasks and responsibilities while adjusting to the needs to the business. Inventory management procedures, conducting product sets, stocking products, housekeeping and assisting with stockroom duties are accomplished as needed. The incumbent works closely with the corporate store team and reports directly to the Store Manager (SM).