Health & Sanitation Measures

hand holding hand sanitizer bottle
hand holding hand sanitizer bottle

We comply with all state and local mandates related to COVID-19, including but not limited to reduced capacity, dining restrictions, and face coverings (where applicable). These restrictions are the most up-to-date and take precedence over the industry-specific guidelines if there are points of contradiction.

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Worker cleaning a table
Worker cleaning the escalator rail

Ala Moana Center is proud to have achieved the International WELL Building Institute (IWBI) WELL Health-Safety Rating for our operational strategies and protocols that prioritize the health and well-being of our employees and customers. Ala Moana Center is one of 114 shopping centers operated by Brookfield Properties, and the only shopping center on Oahu to achieve the rating. The WELL Health-Safety Rating is an evidence-based, third-party verified rating that evaluates operation policies, maintenance protocols, stakeholder engagement and emergency plans that prioritize health and safety, and address acute health threats like COVID-19.

Keeping the mall safe for our communities

black and white graphic social distancing signage

Huge open spaces

The sheer size of shopping centers – equivalent to multiple football fields in most cases – naturally allows for social distancing. Increased safety measures are indicated on signs and stickers throughout the mall to identify separate entry and exit doors, limit gathering, and encourage guests to remain at least 6 feet apart.

black and white graphic of air molecules traveling through filter

Hospital-quality air

We’ve installed CDC-recommended, hospital-quality MERV 13 air filters that capture airborne viruses in all of our indoor common areas. Plus, indoor areas have high ceilings that provide more space for air particles to move around and thin out (similar to outdoors).

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CDC-level cleaning

Intense and frequent cleanings of high-touch surfaces such as restrooms, handrails, directories, trash bins, and charging stations are done before and during operating hours with CDC-recommended products. Guests also have access to touchless doors and hand sanitizer throughout the center.

black and white graphic of face mask

Face coverings

Following Governor Ige’s recent announcement regarding the lifting of the outdoor mask mandate, Ala Moana Center will no longer require face coverings in our outdoor common areas, effective immediately.  Face coverings will still be required in all indoor settings, including stores, restaurants and food courts. The safety of our shoppers and employees remains our highest priority and we thank the community for their ongoing patience.

If shoppers have any questions about our mask rules or other policies, our management and security teams are available to assist. Complimentary face coverings are available upon request from most security officers throughout the Center and at our Guest Services.

Studies conducted by the CDC have indicated that face coverings are successful in blocking over 80% of fine respiratory droplets and particles.1

black and white graphic capacity signage limited people

Controlled capacity

We monitor the number of people at the mall in real-time. Pursuant to local mandate, signs may be posted to notify shoppers when we’re at capacity, and signage throughout the center will indicate capacity limits and dining area limitations.

The most up-to-date information from the Centers for Disease Control’s website can be obtained here.