Health & Sanitation Measures

The sheer size of shopping centers – equivalent to multiple football fields in most cases – naturally allows for social distancing. Increased safety measures are indicated on signs and stickers throughout the mall to identify separate entry and exit doors, limit gathering, and encourage guests to remain at least 6 feet apart.

We’ve installed CDC-recommended, hospital-quality MERV 13 air filters that capture airborne viruses in all of our indoor common areas. Plus, indoor areas have high ceilings that provide more space for air particles to move around and thin out (similar to outdoors).

Intense and frequent cleanings of high-touch surfaces such as restrooms, handrails, directories, trash bins, and charging stations are done before and during operating hours with CDC-recommended products. Guests also have access to touchless doors and hand sanitizer throughout the center.

Following Governor Ige’s recent announcement regarding the lifting of the outdoor mask mandate, Ala Moana Center will no longer require face coverings in our outdoor common areas, effective immediately.  Face coverings will still be required in all indoor settings, including stores, restaurants and food courts. The safety of our shoppers and employees remains our highest priority and we thank the community for their ongoing patience.

If shoppers have any questions about our mask rules or other policies, our management and security teams are available to assist. Complimentary face coverings are available upon request from most security officers throughout the Center and at our Guest Services.

Studies conducted by the CDC have indicated that face coverings are successful in blocking over 80% of fine respiratory droplets and particles.¹

We monitor the number of people at the mall in real-time. Pursuant to local mandate, signs may be posted to notify shoppers when we’re at capacity, and signage throughout the center will indicate capacity limits and dining area limitations.