Ala Moana Center FAQs

Currently, Ala Moana Center’s hours are:

• Monday - Saturday: 11AM–8PM
• Sunday: 11AM–7PM

Makai Market Food Court and Lanai @ Ala Moana Center are open during Center hours.

Department stores and restaurant hours may vary. Visit our directory for individual store and restaurant hours.

See the Ala Moana Center holiday and exception hours

Ala Moana Center’s phone number is +1-808-955-9517.

Ala Moana Center’s address is 1450 Ala Moana Boulevard, Honolulu, HI 96814. You can find directions to the mall here. Bus, Taxi, and Trolley transportation are available to bring you to Ala Moana Center, and there is ample free parking available for mall guests as well.  

To access Ala Moana Center’s free WiFi, look for the WiFi network called “AlaMoanaCenterGuest” and enter in your email address.

View the map of Ala Moana Center here, https://www.alamoanacenter.com/en/directory/map/  

Mall walkers are welcome at Ala Moana Center from 5:00 AM until the shopping center opens.

Ala Moana Center is a pet-friendly Center, though individual store policies may vary.

All events within Ala Moana Center can be found on our Events page. From exciting events such as live performances and cultural gatherings, to in-store demos and classes, we're always offering fun experiences for our guests.

All job openings at Ala Moana Center can be found on our Jobs page. You will find a list of available positions at the Center with descriptions of the job and its requirements, as well as information on how to apply.

Guest Services is located on Street Level 1, Center Court behind Centerstage. They can assist with Center events, performance and transportation information, restaurant reservations within Ala Moana Center, stowage, lost and found reports and gift card purchases.

Additional information on parking at Ala Moana Center can be found on the Ala Moana Center Parking page. The Center provides ample free parking to ensure complete convenience as you enjoy your favorite retailers, dining venues and entertainment options.

Parking at Ala Moana Center is free for customers and employees.

No, Ala Moana Center does not regularly offer valet parking. Some exceptions when valet parking may be available include during certain holidays or if specific department stores and select restaurants offer regular or seasonal valet options.

Yes, Levels 6 to 9 of the Mauka Ewa Parking Structure (MEPS) and Coral Level are the designated employee parking areas at Ala Moana Center.

Ala Moana Center’s Taxi stands are located on Street Level 1, Ewa Wing fronting Foodland Farms; Street Level 1, Center Court fronting AT&T; Street Level 1, Center Court by See’s Candies; and Street Level 1, Makai Market Food Court fronting Jollibee by the Ala Moana Boulevard trolley depot.

Ala Moana Center’s Handivan locations are on Street Level 1, Ewa Wing near Hawaiian Island Creations; Street Level 1, Ewa Wing fronting Famous Footwear; and Street Level 1, Ewa Wing between the entrances to Foodland Farms and Nordstrom.

Ala Moana Center’s Rideshare stands are located on Street Level 1, Diamond Head Wing fronting Paris Miki, Mall Level 2, Ewa Wing near Shabuya and Mall Level 2, Mauka Wing behind Crazy Shirts.

Electrical vehicle charging stations at Ala Moana Center are available on Street Level 1, Center Court fronting The Coffee Bean & Tea Leaf and on Mall Level 2, Diamond Head Wing fronting Genki Sushi.

Information on The Bus for Ala Moana Center guests, including routes and timetables, are available at Guest Services on Street Level 1, Center Court behind Centerstage at no cost.

Yes, the Waikiki Trolley’s Pink Line “Shopping Trolley” offers travelers transportation from Waikiki to Ala Moana Center and runs every 10-12 minutes. Visit Waikiki Trolley’s website for details.

Open during Center hours except where noted below. Hours during holiday may vary.

• Street Level 1, Center Court near Centerstage
• Street Level 1, Makai Market Food Court
• Mall Level 2, Lanai @ Ala Moana Center between Brug and Teppanyaki Farmer
• Mall Level 2, Ewa Wing near Zara
• Mall Level 2, Ewa Wing near Banana Republic (Monday - Saturday: 7AM - 9:00PM, Sunday: 7AM - 7:00PM)
• Level 3, Ewa Wing near Zara
• Upper Level 4, Ho‘okipa Terrace near GEN Korean BBQ House    
  

Ala Moana Center has three family restrooms: 

• Street Level 1, Center Court near Centerstage
• Mall Level 2, Ewa Wing near Banana Republic
• Mall Level 2 and Level 3, Ewa Wing near public restrooms

Ala Moana Center’s family restrooms may be used as nursing lounges.

Seating at Ala Moana Center is provided throughout the Center and at Centerstage.

Please contact Ala Moana Center Security by calling +1-808-942-2944.

You can contact Guest Services at +1-808-955-9517, extension 2 for information about Ala Moana Center’s lost and found.

Wheelchairs are available to borrow at no cost at Ala Moana Center Guest Services on Street Level 1, Center Court behind Centerstage. Electric wheelchairs are not available at Ala Moana Center at this time.

Strollers are available for rent at Ala Moana Center in 3 areas: Street Level 1, fronting Makai Market Food Court, Street Level 1, Center Court fronting AT&T and Street Level 1, Center Court by See’s Candies. Rental fee is $6.00 of which 50 cents is rebated after it is returned.

Yes, Ala Moana Center’s Children’s Play Area is located on Level 3, Mauka Wing. The structure is available to children ages 3 to 12 and free of charge. Please refer to rules of operation at signs posted at the Children’s Play Area.

The elevators at Ala Moana Center are located at:

• Street Level 1, Diamond Head Wing near Assaggio
• Street Level 1, Center Court near Cookie Corner
• Street Level 1, Diamond Head Wing next to Barnes & Noble Booksellers
• Street Level 1, Center Court near AT&T
• Street Level 1, Ewa Wing near Starbucks
• Mall Level 2, Diamond Head Wing to Upper Level 4 near LeSportsac
• Mall Level 2, Diamond Head Wing between LOUIS VUITTON and Longines
• Mall Level 2, Ewa Wing between Gucci and Chanel
• Mall Level 2, Mauka Wing next to Crazy Shirts

Ala Moana Center offers several ATM locations throughout the Center: 

• Street Level 1, Center Court (Diamond Head)
• Street Level 1, Center Court (mauka)
• Street Level 1, Makai Market Food Court (mauka)
• Street Level 1, Makai Market Food Court (makai)
• Street Level 1, Ewa Wing
• Mall Level 2, Diamond Head Wing
• Mall Level 2, Ewa Wing (mauka)
• Mall Level 2, Ewa Wing (makai)
• Mall Level 2, Lanai @ Ala Moana Center
• Level 3, Center Court
• Level 3, Ewa Wing
• Upper Level 4, Ho’okipa Terrace

Some retailers may offer ATMs within their stores

At Ala Moana Center, money can be exchanged at the Travelex Foreign Exchange on Mall Level 2, Diamond Head Wing.

Yes, Ala Moana Center offers a full service post office that is located on Street Level 1, Ewa Wing. Visit USPS for hours.

Luggage can be stored at Ala Moana Center at Roberts Hawaii located on Street Level 1, Ewa Wing, where personal lockers are available for a nominal fee. Additionally, the lounge offers a range of convenient amenities, including WiFi and airport transfers between Daniel K Inouye International Airport and Waikiki.

See a full list of Ala Moana Center's stores, restaurants and eateries in our Directory.  

Ala Moana Center offers a range of full service and quick service restaurants, as well as snack and drinking options. See the full selection on our Dining page.

Coupons, sales, and deals for Ala Moana Center’s stores can be found on our Sales page.

Submit feedback about Ala Moana Center here: https://www.alamoanacenter.com/en/mall-feedback.html

To give feedback to an actual store at Ala Moana Center, we recommend contacting the specific retailer.