Ala Moana Center FAQs
GENERAL INFORMATION
For the most current Center hours, click HERE Makai Market Food Court and Lanai @ Ala Moana Center are open during Center hours. Department stores and restaurant hours may vary. Visit OUR DIRECTORY for individual store and restaurant hours.
See the Ala Moana Center HOLIDAY AND EXCEPTION HOURS
Ala Moana Center’s phone number is +1-808-955-9517.
Ala Moana Center’s address is 1450 Ala Moana Boulevard, Honolulu, HI 96814. You can find DIRECTIONS TO THE MALL HERE. Bus, Taxi, and Trolley transportation are available to bring you to Ala Moana Center, and there is ample free parking available for mall guests as well.
To view the map of Ala Moana Center CLICK HERE.
Mall walkers are welcome at Ala Moana Center from 5:00 AM until the shopping center opens.
Ala Moana Center is a pet-friendly Center, though individual store policies may vary.
All events within Ala Moana Center can be found on our EVENTS PAGE. From exciting events such as live performances and cultural gatherings, to in-store demos and classes, we’re always offering fun experiences for our guests.
All job openings at Ala Moana Center can be found on our JOBS PAGE. You will find a list of available positions at the Center with descriptions of the job and its requirements, as well as information on how to apply.
Yes, you can receive free gift wrapping with your same-day Ala Moana Center purchases at Guest Services, located on Street Level 1, Center Court behind Centerstage. You’re allowed up to three gifts per person, with same-day Ala Moana Center proof of purchase. Each receipt may be redeemed once for gift wrapping. Original store receipts required; e-receipts from online orders do not qualify. Gift packaging available up to 18″W x 7″D x 18 3/4″H in size.
Guest Services is located on Street Level 1, Center Court behind Centerstage. They can assist with Center events, performance and transportation information, restaurant reservations within Ala Moana Center, and gift card purchases.
Yes, Gift Cards let your friends, colleagues and loved ones shop where and how they want. Whether it’s at one store or several, the choice is up to them. It’s a perfect gift that’s never sold out. Visit Guest Services on Street Level 1, Center Court behind Centerstage.
RESTROOMS & LOUNGES
Open during Center hours except where noted below. Hours during holiday may vary. Street Level 1, Center Court near Centerstage Street Level 1, Makai Market Food Court Mall Level 2, Lanai @ Ala Moana Center between Brug and Teppanyaki Farmer Mall Level 2, Ewa Wing near Zara Mall Level 2, Ewa Wing near ARITZIA (Monday - Saturday: 7AM - 9PM, Sunday: 7AM - 7PM) Level 3, Ewa Wing near Zara Upper Level 4, Ho’okipa Terrace near GEN Korean BBQ House
Ala Moana Center has three family restrooms: Street Level 1, Center Court near Centerstage Mall Level 2, Ewa Wing near ARITZIA Mall Level 2 and Level 3, Ewa Wing near public restrooms
Ala Moana Center’s family restrooms may be used as nursing lounges.
Seating at Ala Moana Center is provided throughout the Center and at Centerstage.
AMENITIES
Wheelchairs are available to borrow at no cost at Ala Moana Center Guest Services on Street Level 1, Center Court behind Centerstage. Electric wheelchairs are not available at Ala Moana Center at this time.
Strollers are not available for rent at this time.
Yes, Ala Moana Center’s Children’s Play Area is located on Level 3, Mauka Wing. The structure is available to children ages 3 to 12 and free of charge. Please refer to rules of operation at signs posted at the Children’s Play Area.
The elevators at Ala Moana Center are located at: Street Level 1, Diamond Head Wing near Assaggio Street Level 1, Center Court near Cookie Corner Street Level 1, Diamond Head Wing next to Barnes & Noble Booksellers Street Level 1, Center Court near AT&T Street Level 1, Ewa Wing near Starbucks Mall Level 2, Diamond Head Wing to Upper Level 4 near LeSportsac Mall Level 2, Diamond Head Wing between LOUIS VUITTON and Longines Mall Level 2, Ewa Wing between Gucci and Chanel Mall Level 2, Mauka Wing next to Crazy Shirts
Ala Moana Center offers several ATM locations throughout the Center: Street Level 1, Center Court (Diamond Head) Street Level 1, Center Court (mauka) Street Level 1, Makai Market Food Court (mauka) Street Level 1, Makai Market Food Court (makai) Street Level 1, Ewa Wing Mall Level 2, Diamond Head Wing Mall Level 2, Ewa Wing (mauka) Mall Level 2, Ewa Wing (makai) Mall Level 2, Lanai @ Ala Moana Center Level 3, Center Court Level 3, Ewa Wing Upper Level 4, Ho’okipa Terrace Some retailers may offer ATMs within their stores
Yes, Ala Moana Center offers a full service post office that is located on Street Level 1, Ewa Wing. Visit USPS for hours.
MALL FEEDBACK
To give feedback to an actual store at Ala Moana Center, we recommend contacting the specific retailer.
TRANSPORTATION, PARKING & VALET
Parking at Ala Moana Center is free for customers and employees.
No, Ala Moana Center does not regularly offer valet parking. Some exceptions when valet parking may be available include during certain holidays or if specific department stores and select restaurants offer regular or seasonal valet options.
Yes, Levels 6 to 9 of the Mauka Ewa Parking Structure (MEPS) and Coral Level are the designated employee parking areas at Ala Moana Center.
There are three TheHandiVan locations on Street Level 1: (1) across the U.S. Post Office and The Vitamin Shoppe (Ewa Wing), (2) in front of Foodland Farms, near the elevator entrance to Nordstrom (Ewa Wing) (3) across Jollibee near Makai Market Food Court.
Ala Moana Center’s Rideshare stands are located on Street Level 1, Diamond Head Wing fronting Paris Miki, Mall Level 2, Ewa Wing near Shabuya and Mall Level 2, Mauka Wing near Target.
There are three Taxi stands locations on Street Level 1: (1) Across from Foodland Farms at ‘Ewa Wing, (2) Across from AT&T on Center Court and (3) Across from Goma Tei Ramen on Diamond Head Wing (makai).
Electrical vehicle charging stations at Ala Moana Center are available on Street Level 1, near Makai Market Food Court fronting The Coffee Bean & Tea Leaf and on Mall Level 2, Ewa Wing fronting Genki Sushi.
Information on TheBus for Ala Moana Center guests, including routes and timetables, are available at Guest Services on Street Level 1, Center Court behind Centerstage at no cost.
Visit WWW.WAIKIKITROLLEY.COM for a complete schedule, routes and how to purchase tickets.
SECURITY
Please contact Ala Moana Center Security by calling +1-808-942-2944.
Please contact Ala Moana Center Security by calling +1-808-942-2944 for information about Ala Moana Center’s lost and found.
STORES & DINING OPTIONS
See a full list of Ala Moana Center’s stores, restaurants and eateries in our DIRECTORY.
Ala Moana Center offers a range of full service and quick service restaurants, as well as snack and drinking options.